Call Recording
Whose calls are you recording? Whose calls do you want to record? Existing families? Prospective families? Both?
No matter what your answers are, we can help you make it happen!
When you’re logged in, navigate to the Location Settings in the blue menu. From there, access your Conversation Settings. In the lower right corner you will see a checkbox that says, “Record Calls for Customers.”
If you want to record calls for new and current families, check this box and hit Save. If you want to only record calls for prospective families, make sure that this box remains unchecked.
It’s as easy as that!
What are the benefits of call recording?
Quality Assurance: Phone call recordings can be used to monitor and improve the quality of customer service.
Staff Training and Development: Recorded calls can serve as valuable training tools. Staff can review and learn from successful interactions or identify areas for improvement.
Dispute Resolution: In case of disputes or misunderstandings between staff and parents, having recorded calls can help clarify what was discussed and agreed upon during a phone call.
Parent Feedback: Analyzing phone call recordings can provide insights into parents' concerns, needs, and preferences, enabling the center to better tailor its services and communication to meet those needs.
Documentation: Call recordings can serve as a form of documentation for important conversations, agreements, and requests made by parents, guardians, or staff. This can help ensure accountability and clarity.
Learn more about listening to your call recordings in our Help Center article!
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